Get in Touch with Us
Have questions or need assistance? We're here to help! Whether it's about your order, our products, or just general inquiries, feel free to reach out. Our friendly customer support team will get back to you within 24-48 hours.
Let's Connect
We'd love to hear from you! Choose the best way to reach us or fill out the form.
Business Address
Scent Splash
Office 1, Izabella House
24-26 Regent Place
City Centre, Birmingham
B1 3NJ
Email Us
customerservice@scentsplash.co.uk
Visit Our Store
scentsplash.co.uk
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⚡ Quick Response
We typically respond within 24-48 hours
🕘 Customer Service Hours
Monday to Friday, 9:00am – 5:00pm (UK time)
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days within the UK.
Do you offer international shipping?
Currently, we ship within the UK only. We're working on expanding to more countries soon!
What's your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us for a full refund.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order here anytime.
Are the flavour pods reusable?
Each flavour pod provides approximately 5 litres of scented water. Once depleted, you can purchase replacement pods.
Is the bottle dishwasher safe?
Yes! The bottle is dishwasher safe, or you can give it a quick wash with soap and water.
We're Here to Help
Our customer support team is dedicated to ensuring you have the best experience with Scent Splash.
Product Support
Questions about how to use your Scent Splash bottle or flavour pods? We're here to guide you.
Order Assistance
Need help with your order, tracking, or returns? Our team will sort it out quickly.
General Inquiries
Have feedback, suggestions, or just want to chat about hydration? We'd love to hear from you!
