Return Policy

Scent Splash - Refund Policy

💰 Refund Policy

Your satisfaction is our priority at Scent Splash

🕒 Important: All refund requests must be initiated within 30 days of delivery date. Items must be unopened and in original packaging for hygiene and safety reasons.

📅Refund Eligibility ▼

30-day refund window starting from your delivery date.

  • Refund requests must be made within 30 days of delivery
  • Original packaging and all accessories must be included
  • Items must be in new, unopened condition
  • Proof of purchase required (order confirmation or receipt)

📦Item Condition Requirements ▼

For hygiene and safety reasons, we can only process refunds for items that meet these conditions:

✅ Eligible for Refund

  • Unopened bottles
  • Original packaging intact
  • All flavor pods included
  • No damage or wear
  • All accessories present

❌ Not Eligible for Refund

  • Opened bottles
  • Used flavor pods
  • Damaged packaging
  • Missing accessories
  • Items beyond 30 days

💳Refund Types & Amounts ▼

🛍️ Standard Refund

Full Purchase Price

Minus return shipping costs (unless our error or defective product)

🚚 Defective Product

100% Full Refund

Including return shipping costs

❌ Our Error

100% Full Refund

Including return shipping costs

⚠️ Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

🔄Refund Process ▼

1
Contact Us Email our support team with your order details
2
Get Approval Receive refund authorization and return instructions
3
Ship Back Send items using provided return label
4
Inspection We verify item condition upon receipt
5
Get Refund Processed within 5-7 business days

⏰Processing Times ▼

Refund Processing Timeline:

  • Item Receipt: 1-2 business days for inspection
  • Refund Processing: 5-7 business days after approval
  • Bank Processing: 3-5 business days (depends on your bank)
  • Total Time: 7-14 business days from when we receive your return
💡 Note: Refunds are processed to your original payment method. If you paid with a credit card, the refund will appear on your statement within 1-2 billing cycles.

🚫Non-Refundable Items ▼

The following items cannot be refunded for health and safety reasons:

  • Opened or used bottles
  • Used flavor pods or cartridges
  • Items damaged by misuse
  • Items missing original packaging
  • Personalized or custom-made items
  • Items returned after 30 days

🛡️Special Circumstances ▼

Defective Products: If you received a defective product, we will provide a full refund including return shipping costs.

Wrong Item Sent: If we sent you the wrong item, we will cover all return shipping costs and provide a full refund.

Damaged in Transit: Items damaged during shipping are eligible for full refunds. Please contact us immediately with photos of the damage.

📸 Important: For defective or damaged items, please include photos with your refund request to expedite the process.

📍 Business Address

For any correspondence or official documentation:

Scent Splash

Office 1, Izabella House

24-26 Regent Place

City Centre, Birmingham

B1 3NJ

📧 Need Help with Your Refund?

Our customer service team is here to help with your refund request!

Response time: Within 24 hours on business days