Shipping Policy

Shipping Policy - Scent Splash

🚚 Shipping & Delivery Policy

Fast, reliable delivery to your door

πŸ“¦ Quick Summary: We process orders within 1-2 business days, then delivery takes 3-7 business days depending on your location, with tracked shipment included for your convenience.

πŸ•˜ Business Hours

Monday to Friday, 9:00am – 5:00pm (UK time)

🀝Fulfilment Partners β–Ό

Orders are shipped via our trusted fulfilment partners. Most deliveries arrive within 5–7 UK business days.

πŸ“¦ Reliable Delivery: We work with established UK delivery networks to ensure your order reaches you safely and on time.

⏱️Processing Times β–Ό

1
Order Placed Your order is confirmed and payment processed
2
Processing 1-2 business days to prepare your order
3
Shipped Order dispatched with tracking number
  • Standard Processing: 1-2 business days (Monday to Friday, 9am-5pm UK time)
  • Order Cutoff: Orders placed before 2 PM are processed same day if it's a business day
  • Weekend Orders: Processed on the next business day (Monday)
  • Holiday Processing: May take additional 1-2 business days during peak periods

πŸš›Delivery Options β–Ό

πŸ“¦

Standard Delivery

3-7 Business Days

(after processing)

Free on all orders

Tracked delivery included

Available throughout the UK

Total time from order to delivery: 4-9 business days (1-2 days processing + 3-7 days delivery)

πŸ—ΊοΈDelivery Areas & Times β–Ό

Delivery times below are after your order has been processed and shipped:

πŸ™οΈ Major Cities

London, Manchester, Birmingham

3-4 Days
🏘️ Urban Areas

Most UK towns and cities

4-5 Days
🏞️ Rural Areas

Remote locations, islands

5-7 Days
🏴󠁧󠁒󠁳󠁣󠁴󠁿 Scotland & Wales

All regions covered

4-7 Days

Currently shipping to: United Kingdom only

We're working on expanding to international delivery - stay tuned!

πŸ“±Order Tracking β–Ό

πŸ“¦ Track Your Order

Every order includes free tracking so you know exactly when your Scent Splash bottles will arrive!

How tracking works:

  • Email Notification: You'll receive a tracking number within 1-2 business days of ordering (when your order ships)
  • Real-time Updates: Track your package from dispatch to delivery
  • Delivery Notifications: SMS and email alerts when your order is out for delivery
  • Proof of Delivery: Confirmation when your order has been delivered
πŸ“§ Tracking Issues? If you haven't received your tracking information within 2 business days, please contact our customer service team.

πŸ’·Shipping Costs β–Ό

πŸŽ‰ FREE SHIPPING

on all orders within the UK!

What's included:

  • βœ… Free standard delivery (3-7 business days after processing)
  • βœ… Free tracking on all orders
  • βœ… No minimum order value required
  • βœ… Safe, secure packaging

Express delivery charges: Contact us for pricing on expedited shipping options.

πŸ“‹Delivery Information β–Ό

What to expect:

  • Safe Packaging: Your Scent Splash bottles are carefully packaged to prevent damage
  • Delivery Attempts: Our courier will attempt delivery up to 3 times
  • No One Home? Safe place delivery or collection from local depot
  • Signature Required: For your security, some deliveries may require a signature
⚠️ Delivery Issues: If your order is damaged, missing, or delayed beyond our estimated timeframe, please contact us immediately for a resolution.

Special Instructions: Add delivery notes at checkout if you have specific requirements (safe place, access codes, etc.)

πŸ“ Business Address

For any correspondence or official documentation:

Scent Splash

Office 1, Izabella House

24-26 Regent Place

City Centre, Birmingham

B1 3NJ

πŸ“§ Questions About Your Delivery?

Our customer service team is here to help with any shipping questions!

Response time: Within 24 hours on business days