1. Who We Are

Scent Splash is a UK-based ecommerce brand offering scent-infused reusable water bottles and flavour pods. This website is operated on the Shopify platform.

2. Information We Collect

When you use our website, we may collect the following types of personal data:

• Identity Data: Name, email address, phone number, billing/shipping address
• Transaction Data: Order details, payment info (processed securely by third-party providers)
• Technical Data: IP address, browser type, device type, time zone, cookies
• Usage Data: Pages visited, time on site, clicks, referring websites
• Marketing Data: Your preferences in receiving marketing communications

3. How We Collect Your Data

We collect personal data in the following ways:

• When you place an order or create an account
• When you contact us via email or form
• Through cookies and tracking technologies used by Shopify and third-party tools (e.g. Meta Pixel, Google Analytics)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and deliver personalized content. These may include:

• Essential cookies – Required for basic site functionality
• Analytics cookies – Provided by services like Google Analytics to track user behaviour
• Advertising cookies – Such as the Meta (Facebook) Pixel, TikTok Pixel, and Google Ads, which help deliver relevant ads across platforms

You can control cookie preferences through your browser or device settings.

5. How We Use Your Data

We use your personal data to:

• Process and deliver your orders
• Communicate with you regarding your order or support request
• Personalize your experience on our site
• Send you marketing emails (only if you've opted in)
• Monitor website performance and security

6. Sharing Your Data

We do not sell your data. We may share limited data with:

• Shopify – Our ecommerce platform
• Payment processors – Such as PayPal, Shopify Payments, Apple Pay, Klarna
• Delivery partners – To fulfill and track your orders
• Advertising platforms – Meta, Google, TikTok (only for advertising and tracking)

All third-party services are GDPR-compliant and only use data for the intended purpose.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing
• Withdraw consent at any time (e.g. for marketing)

To exercise your rights, contact us at customerservice@scentsplash.co.uk

8. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, including for accounting, tax, and legal compliance.

9. Security

We take data security seriously and implement appropriate safeguards, including SSL encryption and secure payment gateways.

11. Updates to This Policy

We may update this policy occasionally to reflect changes in our practices or regulations.